Has Your Clickworker UHRS Account Expired?
If you try to log on to UHRS through Clickworker, you may not be able to log in because you get an error that your account is “expired”. If you receive this error, don’t go into panic mode because this can be easily fixed.
This is not an account termination or ban, it simply means that your account has temporarily been deactivated. In other words, it can be re-activated.
Why has my Clickworker UHRS Account Expired?
Don’t worry, your account hasn’t expired because you’ve done anything wrong or submitted too many HITs that have been rejected. The expired message on UHRS is triggered when you have not logged into UHRS or submitted any HITs in the past several weeks.
You can avoid ever having your UHRS account expire by making sure that every 2 weeks you log on and submit at least 1 HIT.
How to Get Your UHRS Account Re-Enabled by Clickworker
Getting your expired UHRS account reactivated by Clickworker is very straightforward. People take breaks from UHRS all of the time, so the expired notification is something that Clickworker support staff are used to fixing.
So, what exactly do you need to do to get your account reactivated?
Create a Support Ticket With Clickworker
The process used to be an email to Clickworker support but now you must use their support form. Just follow the steps below and your UHRS account will be re-activated in no time at all:
- Log into Clickworker as usual.
- Once logged in, access the support form to create a new ticket.
- Fill in the form as below:
- Topic must be “UHRS Login expired/not authorized”
- Your description must contain your Windows Live ID that you use to log on to UHRS (Not the one you use to log into Clickworker). For example firstname.lastname@example.org.
Wait For a Confirmation Email
You should receive a confirmation email instantly letting you know they’re working on reactivating your expired UHRS account.
Generally, it takes around 1-2 days for the UHRS account to be reactivated. So just sit tight and wait for support to email you to let you know you can now log on to UHRS as normal.
It’s as easy as that!
If You Don't Hear Back From Support
In the unlikely event that you do not hear back from Clickworker support on the progress of fixing your expired UHRS login, we suggest simply replying to the initial auto-email they send when you submit the ticket. Ask (nicely) for an update.
If you didn’t receive the initial auto-email after you submitted the ticket, check your spam/junk folder as it (and the confirmation that your account is back up and running!) may be in there. If it is not, it is likely that your original support ticket wasn’t submitted successfully, so head back to the support area and create a ticket again.
Clickworker UHRS account expiry is reversible with a simple support ticket to Clickworker. To avoid your UHRS account showing as expired in the first place, make sure to log on every 2 weeks and complete at least 1 HIT.
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